The Answer is NO! How can I help you?

After a recent visit to Florida, where he was impressed by the high level of customer service (often missing in the UK!) Paul shares his insights with Gina about providing good customer service. How can you provide good customer service to someone without feeling you are about to be taken advantage of?

Here’s how: by simply by giving yourself a few seconds to calm down and sense what the real issues are, what the person is asking for and how you can really be of most help to them. Giving great customer services does not mean you have to compromise yourself.

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Taking care of YOU

For many of us, spending time helping others is second nature. We willingly sacrifice our own priorities and needs, and give more to others than we do for ourselves.

In this podcast, Gina and Chris discuss ways to make sure you do keep a healthy balance of taking care of yourself, while still being strong, supportive and available for your friends and colleagues.

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6 Top Tips for Team Work

I’ve been buzzing for over 24 hours as ActionPodcast hit a major milestone on Monday – surpassing 50,000 downloads since we launched! The 21 months of being live, and nearly 3 months of practice and prep before that, have been such an amazing experience so far – and I can sum it up in two words: TEAM WORK!

Photo of the AP Team 2010

True team work!

It is such a joy to be part of the AP team, and I think this has been a vital factor in our success because we all truly love what we’re creating together. But it has very much been a roller-coaster ride, rather than smooth sailing – so I’m inspired to share some top tips for team work at this fortuitous time.Continue reading

There Is A Light At The End Of The Tunnel

Tunnel under Plzen
Two people I know, quite independently, are going through the crappiest time right now. Both of them are under the threat of losing everything. Their homes being their main worry.

I wish I could tell them everything will be fine by the time they wake up tomorrow, but it won’t.

I wish I could ease their burden by taking away or fixing some significant part of their problems, but that’s just not possible.

I wish I knew exactly the right words to say: one magic phrase to help them through this. Sadly, I’m not magician.Continue reading

Quick Confidence Boost

Even if you are one of the most confident people you know, chances are every so often you’ll need a quick way to give yourself a quick confidence boost. In this episode Chris and Paul cover a few tips and tricks you can use to help you get through some of life’s little challenges and give yourself a extra boost of confidence just when you need it!

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Creating your own Boilerplate for life

Recently I joined a local business networking group. It’s a good way to get to know other local businesses and exchange a few referrals. It’s also a really good support group for developing your own business strategy. One of the things we all do at this group is give a 60 second review of our business. Some people call this an elevator speech. Previously I would normally make up my 60 seconds on the fly, as I’m quite happy to ad lib and sometimes the pressure results in a few amusing points that wouldn’t have come out in a totally prepared speech.

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A Fix For A Fixer

After a recent request for topics, I was given a request by one of my friends and listeners.

“Ok. here is something that I can use some help with. I’m a ‘fixer’ I like to help as much as possible. The problem is that my wife has cancer and this is something I can’t fix. I want to help but not sure what I can do other than being supportive (which to me isn’t enough). So can you advise a fix for a fixer?”

Sam and I (Paul) talked about the topic and both thought it through for a week before recording this podcast. It was quite different to our normal ones, but I hope you find it interesting.

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Coping with overload

Feeling overwhelmed

Look familiar?

Look familiar?

We’ve all felt those undeniable feelings: total and utter exhaustion, apathy, emotional shutdown and numbness; no energy, combined with mental and physical meltdown. It ain’t pretty and it sure as hell ain’t fun. Take a sledgehammer to your brain – and then some. Plus the awful dawning realisation that doing it all is, quite frankly, impossible. At which point those gnawing feelings of guilt, futility and uselessness kick in. We attack ourselves for not being able to achieve what we’d set out to do. What a beautiful vicious circle! What total lack of vision and self-care.
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Can You Help Me?

Asking for help seems to be one of those dying arts.
Something we’ve lost touch with the ability to do.
We feel uncomfortable and vulnerable;
and like we’ve failed or can’t handle the pressure.
But when it’s offered, we’re suspicious of the motive.

Whilst the perfectionist or overachiever in us cringes at the thought of requesting assistance and sharing the load, our controlling aspects can feel desperate and frustrated, and this seems to add to our stress and uncertainty.

Yet receiving help can be both a miracle and a gift – helping us to make progress and overcome challenges, whilst empowering the giver-of-help with a sense of achievement and purpose. They say two heads are better than one, so Gina & Sam put theirs’ together to explore just why asking for help is so hard, and how we can take small steps towards fruitful collaboration.