After a recent visit to Florida, where he was impressed by the high level of customer service (often missing in the UK!) Paul shares his insights with Gina about providing good customer service. How can you provide good customer service to someone without feeling you are about to be taken advantage of?
Here’s how: by simply by giving yourself a few seconds to calm down and sense what the real issues are, what the person is asking for and how you can really be of most help to them. Giving great customer services does not mean you have to compromise yourself.