Clearing the confusion of using body language

Many people know a few bits and pieces when it comes to body language. Often it’s difficult to think about your own when you are actually in the moment. Paul and Sam discuss how they use body language and a really simple trick anyone can use to send out the right signals. Also why you should think about your body language even if the other person can’t see you.

This tip was also covered in our ebook which you can download instantly by popping your email address into the box in the top right corner of this page.

[amazon ASIN=”0061438294″]What Every Body Is Saying: An Ex-FBI Agent’s Guide to Speed-reading People[Paperback]¬†[/amazon]

The Answer is NO! How can I help you?

After a recent visit to Florida, where he was impressed by the high level of customer service (often missing in the UK!) Paul shares his insights with Gina about providing good customer service. How can you provide good customer service to someone without feeling you are about to be taken advantage of?

Here’s how: by simply by giving yourself a few seconds to calm down and sense what the real issues are, what the person is asking for and how you can really be of most help to them. Giving great customer services does not mean you have to compromise yourself.

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Two Magic Words That Will Give You Focus

Are you moving towards your main goals, dreams or priorities? Or does it feel like there is just so much going on in your life at the moment, that it’s hard to tell whether you are coming or going! By using just two magic words you can cut through all the fluff and really focus on what’s important. During this episode Gina and Paul talk about how to help you get really clear on what actions you should be taking on issues that are truly important to you.

What are your two magic words?

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