What would you have done differently?
I was visiting a team of administrators this week to give them a presentation on how to work more effectively with another department. Whilst I was fine tuning my presentation I over heard two people having a conversation that really wasn’t going anywhere. Lets call them A and B for simplicities sake.
A wanted B to do a piece of work. B was in the middle of doing something and states that he cannot do that right now. These two points of view were repeated a few times with out much more being added or taken away. The result was A walked away saying “fine whatever”.
Both A and B were clearly trying to convey a message that didn’t seem to be resonating with the other person. So it got me thinking what was going wrong and how could they have had a more productive exchange?