Summer Book Series #7 Special: Crucial Conversations Tools for Talking When Stakes Are High with Ron McMillan

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When high stakes, opposing  opinions and strong emotion come together, you know you’ve entered the realms of Crucial Conversations!

Not only are you facing a difficult discussion, but your body is wired to shut down the reasoning part of your brain so that you react rather than consider your responses – and for most of us this means we do our worst at these moments. Ironically, these Crucial Conversations are the 10% of our conversations that are also the most important.

The book [amazon ASIN=”0071401946″]Crucial Conversations: Tools for Talking When Stakes Are High[/amazon] is one of the most important resources in my personal toolkit and I am delighted to be able to share this interview, with one of its co-authors Ron McMillan, with you today.

“If you can create safety, you can talk to almost anyone about almost anything, and they will thank you rather than being angry with you.”

Join me [Sam] as I interview Ron about the incredible impact these skills can have for transforming our relationships, the consequences of trying to ignore Crucial Conversations, and some tips for how we can:

  • Recognise when we’re in or entering Crucial Conversations.
  • Start improving, even if we are naturally conflict avoidant!
  • Learn a few simple techniques that we can start applying to immediately improve our ability to create safety in Crucial Conversations.

Fantastic free tools and resources are available at

And the new edition of Crucial Conversations is also available as an enriched eBook – so that you have direct video examples of Crucial Conversations and how to use the skills presented whilst you read!

Ron McMillan is the four-time New York Times best-selling co-author of Crucial Conversations: Tools for Talking When Stakes are High. For more than 25 years, he has served as an expert in organizational behavior, interpersonal communication and corporate training. McMillan is also the co-founder of VitalSmarts, an innovator in corporate training and organizational performance.  

Have you found yourself thrust into the middle of a Crucial Conversation that you handled either really poorly or really well? Are there any conversations that you’ve been avoiding or ignoring because you know they’ll turn Crucial? We’d love to hear from you, whether this is the first time you’ve heard about the book or it has played an important role in your life too.